TERMS OF ENGAGEMENT
THE ACORN EXPERIENCE MEMBERSHIP™ MASTER SERVICE AGREEMENT
The Acorn Experience Membership (“Membership”) is provided by LEAD, The Success Coach Company (“Company,” “we,” or “us”).
These Terms govern your enrollment, recurring subscription, access to membership resources, use of AVA, and participation in the private community. By acknowledging these Terms and completing enrollment, you agree to this Agreement.
1. MEMBERSHIP EXPERIENCE
The Membership provides personal growth and self-reflection resources for women. Your membership includes access to:
Available self-paced lessons, recordings, and reflection resources.
The private Acorn Experience community.
AVA, AI Success Coach.
Additional resources expressly included in your enrollment offer.
Content may be added over time. Membership does not include private coaching, individualized consulting, custom implementation, or other paid programs unless expressly included in your enrollment offer.
Participation is self-paced. You are responsible for deciding how to apply the information and resources provided.
2. MEMBERSHIP FEE & AUTOMATIC RENEWAL
Your membership fee, monthly billing arrangement, and any applicable promotional terms are disclosed at checkout before you enroll.
Your first payment is charged upon enrollment unless your checkout offer expressly states otherwise. Your subscription automatically renews monthly at the rate disclosed at checkout, plus applicable taxes, unless you cancel before your next scheduled billing date.
By enrolling, you authorize recurring charges to your selected payment method according to the billing terms presented at checkout.
Unless expressly stated in your enrollment offer, there is no minimum commitment beyond the current paid monthly period.
Any promotional or discounted rate applies according to the terms disclosed when you enroll. If a discount expires, the subsequent rate and the date it begins will be disclosed before you complete enrollment.
We will provide advance notice of any future price change affecting your subscription, including its effective date and instructions for canceling before the change applies. Any express pricing commitment made in your enrollment offer will be honored.
Your enrollment confirmation will include your subscription price, billing frequency.
3. MEMBERSHIP CANCELLATION
You may cancel your Acorn Experience membership by logging in to your membership portal and completing these steps:
Select Profile → Account Settings → Billing & Subscription.
Choose your membership subscription.
Complete the cancellation process.
Cancel before your next scheduled billing date to avoid the next recurring charge.
If you cannot access the cancellation option, contact [email protected] for assistance.
Cancellation stops future renewals. Your membership access continues through the end of your current paid billing period unless access is terminated for a violation of these Terms.
You will receive confirmation of your cancellation and access-end date.
If you rejoin after canceling, the pricing and enrollment terms available at that time will apply unless your original offer expressly provides otherwise.
4. REFUND POLICY
Except where required by law, membership payments are nonrefundable. We do not provide prorated refunds for partial months, unused resources, or lack of participation.
If you believe a charge was duplicated, incorrect, or processed after an effective cancellation, contact [email protected] so we can investigate and correct any billing error. Nothing in this Agreement limits your rights under applicable consumer protection law.
5. ACCESS & ACCOUNT RESPONSIBILITY
Membership and community access begin after successful payment and account setup, unless your enrollment offer expressly provides otherwise.
Your account is for your individual use. You agree to:
Provide accurate enrollment and contact information.
Keep your login credentials secure.
Avoid sharing your account or restricted access links.
Notify us of unauthorized account use.
Maintain the internet connection and compatible device needed to participate.
Temporary interruptions may occur because of maintenance, technical issues, or events outside our reasonable control.
For access assistance, contact [email protected].
6. FAILED PAYMENTS
If a payment fails, we or our payment processor may retry the charge and send instructions for updating your payment method.
Membership and community access may be suspended while payment remains unresolved. Any suspension notice will explain the steps needed to restore access.
A failed payment does not, by itself, constitute a cancellation request. Use the cancellation process in Section 3 to stop future renewals.
We will not charge for a new membership period unless authorized under your subscription and permitted by law.
7. COMMUNITY PARTICIPATION
The community supports respectful discussion, personal reflection, and connection.
Members agree to:
Treat other members and the Company’s team respectfully.
Avoid harassment, discrimination, threats, or abusive behavior.
Refrain from unsolicited selling, recruitment, spam, or repeated promotional messages.
Respect other members’ boundaries.
Avoid sharing another person’s private information without permission.
Follow posted community guidelines.
We may remove content or restrict participation when reasonably necessary to enforce these rules or protect members.
For serious or repeated violations, we may terminate membership access and stop future renewals. Any refund determination will be subject to applicable law and the circumstances of termination.
8. PRIVACY & CONFIDENTIALITY
You agree not to copy, screenshot, record, publish, or share another member’s personal stories, posts, identifying information, or contributions outside the membership without that person’s permission.
Although members are expected to respect confidentiality, we cannot guarantee that other participants will keep information private. Share only what you are comfortable disclosing in a group setting.
Personal information is handled according to the Company’s Privacy Policy, made available through the membership website or enrollment page.
Community discussions and AI conversations are not legally privileged communications.
9. AVA, AI SUCCESS COACH
AVA is an artificial intelligence tool designed to support reflection and engagement with the Membership.
AVA is not a human coach, therapist, medical provider, attorney, or financial advisor. Responses may be incomplete, inaccurate, or unsuitable for your circumstances. Use your judgment and verify information before acting on it.
Do not enter passwords, payment details, confidential information about other people, or sensitive information you do not want processed by the systems supporting AVA.
AVA is not monitored as an emergency service and should not be used for crisis support or urgent assistance.
10. EDUCATIONAL PURPOSE & PERSONAL RESPONSIBILITY
The Membership provides educational and personal development support. It does not provide psychotherapy, diagnosis, medical treatment, legal advice, or financial advice.
Membership does not establish a therapist-patient or other licensed professional relationship.
You remain responsible for your decisions, actions, and participation. Seek an appropriately qualified professional when your circumstances require individualized professional care or advice.
We do not guarantee a particular personal, emotional, relationship, business, or financial outcome.
11. INTELLECTUAL PROPERTY
The Company or its licensors retain ownership of membership lessons, recordings, worksheets, frameworks, prompts, branding, and other proprietary materials.
While your membership is active, you receive a limited, nonexclusive, nontransferable license to use those materials for your personal participation. Materials expressly provided for download may be retained for personal use after membership ends, subject to the restrictions in this Agreement.
You may not reproduce, resell, distribute, publicly post, teach, sublicense, or use membership materials to train AI systems without written permission.
You retain ownership of your original contributions. You give us permission to display those contributions within the membership and community as needed to operate the service. This permission does not authorize us to use your personal story, image, or testimonial in public marketing without separate consent.
12. RECORDINGS
If a live session is offered and recorded, participants will be notified before recording begins.
Recordings may be made available within the membership as disclosed for that session. You may choose not to contribute on camera or by microphone.
Members may not independently record sessions or redistribute membership recordings without written permission.
We will obtain separate permission before using an identifiable member contribution in public promotional materials.
13. MEMBERSHIP CHANGES OR DISCONTINUATION
We may update resources, improve platform features, or change how the Membership is delivered.
We will provide advance notice of material changes affecting your subscription, including price changes, and explain your cancellation options.
If we permanently discontinue the Membership, future renewals will stop. We will provide access through the period already paid for or refund the unused portion if we end access earlier.
14. LIMITATION OF LIABILITY
To the extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages arising from participation in the Membership.
To the extent permitted by law, the Company’s total liability arising from this Agreement will not exceed the membership fees you paid during the twelve months preceding the event giving rise to the claim.
These limitations do not exclude liability that cannot legally be excluded or limit nonwaivable consumer rights.
15. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or temporary interruptions caused by events outside our reasonable control, including natural disasters, emergencies, internet disruptions, or third-party platform outages.
We will make reasonable efforts to communicate significant interruptions and restore service.
16. DISPUTES & GOVERNING LAW
If a concern arises, contact [email protected] so we can attempt to resolve it.
This Agreement is governed by the laws of the Commonwealth of Virginia, subject to any mandatory consumer protections that apply where you live.
Nothing in this Agreement prevents either party from pursuing remedies available under applicable law.
17. ENTIRE AGREEMENT & SEVERABILITY
These Terms, together with the enrollment offer and policies expressly incorporated into them, form the agreement governing your Membership.
If any provision is found unenforceable, the remaining provisions remain effective.
Changes will apply prospectively, with advance notice of material changes and any additional consent required by law. Changes will not override an express pricing commitment made in your enrollment offer.
18. ELECTRONIC ACCEPTANCE
By checking the acknowledgment box and completing enrollment, you confirm that you have reviewed these Terms, understand the recurring billing arrangement, and agree to this Agreement.
Company: LEAD, The Success Coach Company
Membership Support: [email protected]
REQUIRED CHECKOUT ACKNOWLEDGMENT
“I have read and agree to The Acorn Experience Membership Terms. I authorize the initial payment and automatic recurring monthly charges at the price disclosed at checkout, plus applicable taxes, unless I cancel before my next scheduled billing date. I understand how to cancel and have reviewed the refund policy.”